July 17, 2007
A while back I asked the two (ha ha) readers of my blog what phone service they use and if they like it. Everyone that used Verizon had positive things to say about it. I switched about three weeks ago from AT&T to Verizon and haven't had any problems, and my calls have been clear and completed when desired (instead of dropped). I got my first cell phone in 1999 with BellSouth Mobility and stayed with them through the Cingular years, but when AT&T bought out Cingular, that was a warning sign of bad service to come. I don't like telecom companies whose primary product is land lines; they typically have zero customer service. Think about how much fun it is to press 1 1 4 5 2 1 5 2 5 6 2 5 6 8 2 1 6 6 3 2 5 1 1 1 1 1 2 only to find out that you have to hang up and start over because you pressed a wrong number somewhere along the way.
This got me wondering if there is a pattern with #2 companies having better customer service and sometimes a better product than #1. Is being a customer of #2 better because #1 often gets complacent, oversized, oversold, or overextended? Will Toyota (for example) start having product quality and customer service issues?
Posted by megabeth at July 17, 2007 08:23 AM
That's an interesting question. I wish I had the answer. I remember a few years ago some company (I don't remember the name or even industry) proudly stated in their commercials that they were #2. The tag line was something like "We're # 2; we try harder."
Posted by: Cagey at July 17, 2007 09:40 AM
The company was Avis. They were competing with Hertz. Both auto rental giants of their day. Can't remember what happened to either one now.
Posted by: southtrek at July 18, 2007 01:28 PM
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